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Engineering Manager - Outside Plant/Telecommunications in Citrus Heights, CA at ITC

Date Posted: 6/27/2018

Job Snapshot

Job Description

ITC Service Group (“ITC”), is a leading provider of broadband installation, planning, wireless, design and staffing solutions to the telecommunications industry. With over 40 years’ experience in the telecom business, as we continue to grow we recognize that we are only as successful as the people we employ. We provide competitive pay, a positive atmosphere, and career development opportunities. Whether you are just beginning to think about your next job or have already decided to make a meaningful move, we want to talk to you.

General Overview

Provides overall management and guidance to the successful delivery of Special Engineering projects nationwide.  Manages organization by coordinating activities consistent with company and Director of Engineering goals, objectives, and policies. Under the direction of the Director of Design Services, implements programs to ensure attainment of business plan for growth and profit. Responsible for providing day-to-day leadership to wireline project engineers. Among these responsibilities is the analysis of team composition to insure proper staffing, making and/or approving hiring recommendations, productive discipline, team coaching and training, and ensuring workflow is on-target with project goals, and company policies. The ideal candidate will display expert ownership of business principles, telecommunications, and negotiation skills and display a dedicated focus on internal and external customer service.

Essential Functions:

Directly supervises engineers, fielders, and clients, to ensure engineering team is on task, on target with project deadlines, budget allocations, and meeting client’s goals and expectations.

Manages  definition and implementation of strategic plans and increases the effectiveness and efficiency of the National Engineering teams (Engineering), through improvements to each function as well as coordination and communication between support and business functions.

With direction from the Director of Design Services, creates and executes project work plans and revises as appropriate to meet changing needs and requirements.  

Designs, develops and implements contracts tracking for engineering services, providing increased visibility of project status, audit compliance/reporting, project timelines, schedules, customer satisfaction and contract status.

Ensures proper resources (i.e. staff, computers, software) are available to meet requested service dates and assign individual responsibilities.

Reviews deliverables prepared by team before engaging with client to ensure completeness and per statement of work “SOW”.

Actively participates in calls, meetings, scheduling Business as Usual “BAU” work  and major projects, and facilitates effective team and client meetings. 

Communicates with team members both in written and verbal form, shares new information, reviews and approves time sheets, manages OT and expenses.

Responsible for creating opportunities for growth, collaborates with HR and Executive team on succession planning, challenges team members to develop as leaders.  Serves as a trainer, role model and mentor to the team, to ensure team has all the necessary motivation, determination, tools and technical training to fully execute the statement of work “SOW” of projects.

Manages, oversees and contributes critical fiscal input to achieve maximum efficiency and optimal capacity utilization on all bidding projects, personnel, delivery of services and equipment on time and within budget.

Manages process improvement and reporting for engineering operations.

Introduce technology capabilities to optimize business operations.


Bachelor’s degree in business, engineering, project management or related field strongly preferred

At least 10 years of Outside Plant engineering experience

Proven experience in technical training, and team management

Direct work experience in business operations, engineering and telecommunications

Knowledge of both theoretical and practical aspects of engineering design and planning management

Ability to read and comprehend engineering drawings and specifications

In-depth knowledge of OSP equipment and design, ISP knowledge

Knowledge of construction practices and procedures including underground, buried and aerial of copper and fiber, to include FTTH.

Microsoft applications to include Excel, Word, and PowerPoint

Superior organizational skills and ability to multitask

Proven experience in risk management

Professional demeanor

Excellent verbal and written communication skills