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$500 Sign on Bonus- Broadband Service Technician in Cedar Rapids, IA at ITC

Date Posted: 7/27/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/27/2018

Job Description

Broadband Technician

ITC Service Group (“ITC”), is a leading provider of broadband installation, planning, wireless, design and staffing solutions to the telecommunications industry. With over 40 years’ experience in the telecom business, as we continue to grow we recognize that we are only as successful as the people we employ. We provide competitive pay, a positive atmosphere, and career development opportunities. Whether you are just beginning to think about your next job or have already decided to make a meaningful move, we want to talk to you.

ITC Service Group (“ITC”) , is seeking multiple Broadband Techs.  The Broadband Tech will  perform installation, maintenance and repair on all station facilities and equipment.  The Technician will be required to climb poles, use a shovel, pick and other tools to dig cable and may be required to work in manholes or controlled environmental vaults (CEV).

Technician will provide OWN TRUCK AND TOOLS for the job.

Essential Duties and Responsibilities include, but may not be limited to:

POTS Repair

  • Supplier personnel responsible for isolating trouble, repairing and re-establishing customer existing POTS service.
  • Outside Plant:  Responsible for all wiring and interconnections in the outside plant (F1, F2, F3 and the drop to the customer home) to the customer premise demarcation (NID) and trouble isolation of basic cable trouble.  Basic cable trouble includes attempting 5 pairs before referring to cable maintenance, shorts, grounds, opens, crosses, and accessible bridge tap. Service must meet all field standard-testing parameters.
  • Supplier Personnel will be responsible to not impact any other ITC services when completing POTS Repair. For example, a percentage of POTS Repair jobs the customer will also subscribe to HSI service over the same facility. In this instance, the Supplier Personnel must be skilled in both POTS and HSI skill sets.
  • Customer Premises: Repairs voice service at customer premise.  Work includes but is not limited to:
  • Performing site survey with customer to locate telephone and discuss scope with of work with customer
  • Validate wiring from Network Interface Device (NID) to inside jack
  • Test and acceptance of existing inside wiring or install new wire
  • Replace NID when necessary
  • Testing and inspection to ensure that activities performed and all services/equipment repaired function properly
  • Perform customer education and cleanup of customer premise
  • Complete work activity and process any applicable customer billing

HSI* Repair

  • Supplier personnel responsible for isolating trouble, repairing and re-establishing customer existing HSI service.  This unit of work may include outside plant and/or customer premise trouble isolation and repairs.  These skills are outlined below.  
  • Outside Plant:  Responsible for all wiring and interconnections in the outside plant (F1, F2, F3 and the drop to the customer home) to the customer premise demarcation (NID) and trouble isolation of basic cable trouble.  Basic cable trouble includes attempting 5 pairs before referring to cable maintenance, shorts, grounds, opens, crosses, and accessible bridge tap. Service must meet all field standard-testing parameters.
  • Supplier Personnel will be responsible to not impact any other ITC services when completing HSI Repair. For example, a percentage of HSI Repair jobs, the customer will also subscribe to POTS service over the same facility. In this instance, the Supplier Personnel must be skilled in both POTS and HSI skill sets.
  • Customer Premises: Repair HSI service at customer premise that could include voice and data.  Work includes but is not limited to:
  • Performing site survey with customer to locate telephone, computers and discuss scope with of work with customer
  • Validate wiring from Network Interface Device (NID) to inside jack where Residential Gateway (RG) is trouble free
  • Test and acceptance of existing inside wiring or install of new wire run from NID to RG
  • Ensure connectivity to one wireless and one wired computer if needed
  • Perform customer education and cleanup of customer premise
  • Complete work activity and process any applicable customer billing

HSI* Self Install

  • Steps to completed HSI Self Install
  • Facilities are assigned and technician is dispatched.
  • Technician reviews service order and determines assigned pair.
  • Note: ITC policy requires contact with the customer before, during, and after every task.
  • Technician wires and tests DSLAM port(s) for sync/ping/errors using xDSL-testing equipment.
  • If field connection tasks exist, the technician tests cable pair(s) to verify it meets loop requirements to support the assigned technology.
  • If applicable, technician wires and tests at customer NID (Network Interface Device) for sync/ping/errors using existing test equipment.
  • Technician qualifies or disqualifies service order.
  • Technician notifies customer the order is complete and closes ticket.

Special Requirements:


•        Preference to experience in DSL installation.


•        Ability to visually identify all colors used in telephone cable. 


•        Ability to handle a 28-foot extension ladder (75 lbs.) and a manhole cover (150 lbs.). 


•        Possession of proficient PC skills, including use of Microsoft products, electronic mail and the Internet. 


•        Possession of a valid Florida Class D driver’s license.

Job Requirements


•       To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 


•       All candidates are subject to a mandatory pre-employment background check, drug screen, physical exam, and must possess and hold a valid driver’s license with a clean driving record.

EDUCATION AND EXPERIENCE:


•        Combination of education and relevant work experience totaling two (2) years post-high school or equivalent. 


•        Minimum of two (2) years recent experience in installation, maintenance and repair of station facilities. 


•        Proven, successful customer contact experience. 


•        Completion of basic courses in pole climbing, basic electricity, installation/repair, basic cable transmission and cable air pressure courses or equivalent job experience. 

Physical Demands:


•        Work involves standing, talking, hearing, using hands to finger, handle, feel or operate objects, tools, or controls and reaching with hands and arms. The employee is frequently required to walk (10%), sit (5%), climb (10%), balance (5%), stand (15%), stoop (5%), kneel (5%), drive (20%), reach (10%), and smell (5%). Skill in operation of some of the listed tools and equipment; and ability to perform heavy manual tasks for extended periods of time.


•        The employee must frequently push, pull, lift (10%) and/or carry up to 50 pounds and occasionally push, pull, lift and/or carry up to 100 pounds.


•        Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: 


•       While performing the duties of this job, the employee regularly works in inclement weather conditions.


•       The employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions and vibration.


•       The employee occasionally works in high, precarious places and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.


•       Ability to follow all ITC’s policies and procedures per Employee Handbook and Harassment Policy for the duration of employee’s employment.

ITC Service Group (“ITC”) , is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition